13:39, Saturday 8th April 2023
Kindly review our salon policy below. Please note that by booking an appointment you are accepting the terms and conditions of our salon policy.
Any feedback regarding your treatments is greatly appreciated. You can leave feedback via our Facebook page.
If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.
We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.
We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.
We recommend that you plan ahead for your visit to our salon.
We’ll be happy to answer any questions you may have about our location, parking, and travel options.
Vouchers can be purchased for any amount and are valid for six months from purchase date. Once past this date vouchers will no longer be accepted in the salon.
Vouchers are non-transferable, exchangeable or refundable
We accept no responsibility for lost, damaged or stolen vouchers
When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment. Failure to do so will result in full payment of the treatment.
If a booking is made with the voucher and the appointment is missed the voucher will become invalid.
Vouchers cannot be used in conjunction with any ongoing offers in the salon!
All clients must pay a non refundable booking fee to secure the appointment payable on the day of booking via card or cash.
Bloom and beauty requires a MINIMUM of 72 hours notice to change, move or cancel your booking so we have time to contact clients on our waiting list.
Should you need to cancel with more than 72 hours notice of your booking day and time your booking fee is transferable to an alternative booking.
Should you need to cancel with less than 72 hours notice of your booking day and time you will forfeit your booking fee and be asked to pay another booking fee for a new appointment.
Should you fail to attend your appointment you will forfeit your booking fee and be asked to pay in full at the time of booking to secure any future bookings.
Although these policies seem strict they are in place to protect our business and ensure we continue to provide the highest quality treatments with the best products available, we completely understand situations out of our control happen please just give us a call.
If you need to cancel your appointment you must email bloomandbeautyuk@hotmail.com and Facebook messages are not acceptable because they don't always come through.
N.B all booking fees are non refundable and will be held on your account until it is used within the salon.
At Bloom and Beauty Salon all our products are sold as brand new and for personal use only. We cannot give refunds on any products sold due to health and safety reasons. If there is a fault with the product we will contact the manufacturer for a resolution.
Your therapist will guide you through the aftercare for your treatment. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.
At Bloom and Beauty Salon all our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately. We cannot give refunds on any treatments but we will look into your concerns immediately. Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
From time to time we add new/remove treatments to/from our menu. Please check with the salon for treatment updates and prices. Treatment times may vary to booking times. Prices and treatments may change.
The sole purpose of the email sign up form is to collect your email address to use for booking purposes, booking reminders and client contact information. We do not sell or forward information, and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions, and have agreed to allow us to store your information securely, and also allowing Tranquillity to contact you in regards to salon news, information and bookings. You can unsubscribe at any time.
All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation.
Our salon environment is one of tranquillity and relaxation. Please respect all salon guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the salon.
All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.
You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.
Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
We accept cash, Bank transfer and all major credit cards, we do not accept cheques.
Our prices do not include gratuity. A cash gratuity is especially appreciated. We cannot accept gratuity payments by card.
Thank you for your understanding.
